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Troubleshoot

1. I see a ‘sad face’ on the screen.
There is a hard drive error. Need to be sent back to Entempo. Call us first for RMA no.

2. The device randomly goes into ‘voice recording mode.’
This is cause by:
a. Using the three-band ear bud or
b. by incorrect insertion of the Entempo ear bud.
Please update firmware to check.

3. I am faced with the USB hanging.
There are many possible causes for this, primarily if the device has not been properly disconnected from the PC using ‘safe disconnect’. Reset the machine.

4. I see ‘Error 1300 Line 854’ on screen.
This is a hard drive error. Call technical support.

5. There is a hard drive failure.
Call for replacement.

6. My device is not recognized by my PC.
This may require installation of a device. Windows™ XP and other Window™ systems use a mass storage class driver and load this automatically. Only Windows™ 98SE system requires a driver (see CD accompanying the device). A quick fix is to disconnect and then reconnect the device to PC. Rebooting your PC with the device attached also fixes this problem frequently.

7. My device is continuously updating index.
A corrupt header usually causes this. Please reset device.

8. You can see the tracks and play them through the PC, but they are neither visible nor playable directly through Spirit.
a. Check that the track have been correctly exported to the device
b. Re – index the tracks

9. I do not have a log-in or password for utility software.
Email support@entempo.com for this information

10. How do I check firmware version on my device?
Go to settings (top level menu). Scroll down to ‘About’ and press ‘select’ button. You should be able to see the installed version of the firmware.

Products FAQ | Using Player FAQ | Troubleshoot | MP3 FAQ